Privacy Policy rcw77

Definitions and Scope of This Policy

This Privacy Policy ("Policy") is published by rcw77, an online casino platform operating under an international licence. This Policy describes our approach to the collection, use, disclosure, transfer and protection of personal information of users who access the rcw77 website at rcw77.one and all related subdomains and applications.

"Personal Information" refers to any data that can identify an individual either directly or indirectly. This includes full name, email address, mobile phone number, identity card information (MyKad), financial account details, IP address, and financial transaction records.

This Policy is to be read together with the Terms & Conditions of rcw77. In the event of any conflict, the Terms & Conditions will apply to contractual matters, while this Privacy Policy governs data protection specifically.

Information We Collect

rcw77 collects various categories of information to enable safe, compliant and effective platform operations:

• Account Registration Information: Full name, email address, encrypted password, mobile phone number, date of birth and country of residence.
• Identity Verification (KYC): Copy of MyKad or passport, proof of current address and related documents to meet international compliance requirements.
• Financial Information: E-wallet account details such as Touch 'n Go eWallet, DuitNow account number, bank account details for FPX transactions, and cryptocurrency wallet addresses (USDT, BTC, ETH) where applicable.
• Platform Usage Data: Game records, deposit and withdrawal history, account activity logs, device type and web browser used.
• Technical Data: IP address, login timestamps, session cookies, technical performance data and diagnostic information.
• Communications: Live chat conversation history, email correspondence with the rcw77 support team and feedback you have provided.

Purpose of Data Use

rcw77 uses the information collected solely for the following purposes:

• Creating and managing legitimate and secure user accounts
• Processing deposit and withdrawal transactions through supported payment methods
• Conducting identity checks (KYC) to comply with licensing requirements and anti-money laundering regulations
• Detecting and preventing fraudulent activity, unauthorised access and platform abuse
• Providing 24/7 customer support via live chat and email in Malay and English
• Sending technical account notifications such as transaction confirmations and security alerts
• Sending promotional communications and bonus information (subject to your preferences)
• Fulfilling legal obligations and international licensing requirements
• Improving platform performance, user experience and rcw77 services overall

Information Sharing and Disclosure

rcw77 does not sell, rent or trade users' personal information to any third party for their own commercial purposes. However, information may be shared in the following limited situations:

• Service Providers: Payment processing providers, identity verification platforms and technology infrastructure providers bound by strict confidentiality agreements with rcw77.
• Legal Requirements: When required by law enforcement bodies, courts or regulatory authorities with valid jurisdiction.
• Protection of Rights: When necessary to protect the rights, property or safety of rcw77, our users, or the public from serious threats.
• Your Consent: When you have given explicit consent for a specific disclosure purpose.

All third parties that receive rcw77 user data are required to comply with data protection standards equivalent to this policy.

Data Retention Period

rcw77 retains your personal information for as long as your account is active or as long as needed to provide services to you. After account closure, financial records and identity information are retained for the period set by international licensing requirements and financial reporting standards — typically not less than five (5) years from the date of the last transaction.

Technical data and access logs are retained for a shorter period depending on platform operational needs. Once the retention period ends, data will be deleted or anonymised in a secure manner to ensure it cannot be recovered.

Cookies and Tracking Technologies

The rcw77 website uses cookies and similar tracking technologies to improve the user experience. Cookies are small data files stored on your device when you visit our website.

We use cookies for the following purposes:

• Session Cookies: Maintain your login status during an active session, deleted automatically when the browser is closed.
• Functional Cookies: Remember your language preference, display settings and platform preferences.
• Analytics Cookies: Collect usage data in aggregated and anonymised form to help us understand how the platform is used and identify areas for improvement.
• Security Cookies: Help detect and prevent fraudulent activity and unauthorised access attempts.

You can control cookie use through your browser settings. However, disabling certain cookies may affect the full functionality of the rcw77 platform.

International Data Transfers

As rcw77 operates under an international licence, your data may be processed and stored outside Malaysia on servers located in various geographical locations. In all cases of cross-border data transfers, rcw77 ensures an adequate level of protection through valid data transfer agreements and appropriate safeguards.

All data transfers comply with internationally recognised data protection standards, ensuring your information stays protected regardless of its physical location.

Information Security

rcw77 implements comprehensive technical and organisational security measures to protect your personal information, including:

• SSL/TLS encryption for all data communications between your browser and rcw77's servers
• Encryption of sensitive data in databases using tested encryption algorithms
• Strict role-based access controls, ensuring only authorised staff can access user data
• Continuous security monitoring and real-time intrusion detection
• Regular security audits by independent third parties
• Clear and tested security incident response procedures

While we take all reasonable steps, no security system can guarantee absolute protection. In the event of a material data breach, we will notify affected users in accordance with applicable legal obligations.

Privacy Policy Amendments

rcw77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material amendments will be communicated to registered users via email and/or in-platform notifications at least seven (7) days before the amendments take effect.

The "Updated" date at the top of this page reflects the date this Privacy Policy was last reviewed. Your continued use of the rcw77 platform after the effective date of any amendment is considered your acceptance of the updated Privacy Policy.